It is the consumer’s responsibility to understand what they are ordering when using the online system. BarnDoorsHardware.com has provided many online photos resources and descriptions to help you during your order. Please read these descriptions carefully. If you are unsure about what your order will look like or what is included, please call Barn Doors Hardware at 1-888-909-6546 for help placing your order.
Production and Shipping Lead Times
Please be advised that all hardware and doors are handcrafted and manufactured to order. Lead times may vary and are only estimates and are not a guarantee. Lead times vary depending on product customization requirements. For standard orders, Cottage door styles and hardware are currently estimated at 10 business days for manufacturing and shipping may then take an additional 3-5 days. Two Panel, Classic Z, and Classic X styles are currently estimated at 6 – 8 weeks for manufacturing. Orders may be shipped via UPS or USPS. Freight shipping may be used when an order exceeds the capacity to be shipped using UPS or USPS. Shipping lead times are approximate and are not guaranteed.
If you require a production and/or shipping method other than standard production and standard ground shipping service, please contact us within 48 hours of receipt of your order invoice to request expedited production and/or shipping options which may be available for an additional fee. We will do everything in our power to meet your expedited needs but please be aware that expedited production and shipping are not always available and are not guaranteed. Please call us to discuss options for expedited services offered by Barn Doors Hardware at 1-888-909-6546.
Please do not arrange for an install until you have received all correct items from your order. BarnDoorsHardware.com will not be responsible for any contractor expenses and/or other fees incurred outside of your transaction with Barn Doors Hardware.
Orders cannot be placed on hold. If you are not going to be available to receive your order you can call us prior to it leaving and provide us with an alternative address to ship it to. You may call once it has left our facility and re-route it to an alternative address, please be aware that there is a charge to re-route your shipment.
All sales orders placed will have until the close of the following business day to be cancelled with no fee, this must be done over the phone (no other form of communication will be accepted). All orders cancelled after the following business day are subject to 20% cancellation fee.
Changes to Orders
All changes made to an existing order need to be made before the end of the next business day after placing the order, this must be done over the phone by the person that placed the order (no other form of communication will be accepted). All changes made after the following business day to existing orders will incur a 20% change fee. Please understand that these custom made products often begin to be manufactured the day following receipt and result in wasted product if changes are submitted.
30 Day Return/Exchange Policy
If you need to exchange or return your hardware (we do not accept returns on doors), you must do so within 30 days of receiving your order. A 20% exchange fee will apply to any exchange order. A 20% restocking fee will apply to Returns. Please take the time to inspect your order upon delivery to make sure that everything arrived as expected. If your hardware has been altered in any way or installed, it cannot be returned or exchanged. No Returns or Exchanges are accepted after 30 days or if the product has been installed or altered in any way. Please take the time to inspect your order upon delivery to make sure that everything arrived as expected. Contact Barndoors & Hardware at 1-888-909-6546 to get your Return Authorization Form which must accompany your return.
Any check returned due to non-sufficient funds will be subject to a minimum charge of $30.00.
All free shipping will be shipped via ground shipping and will take 3-5 business days. Ground shipping will deliver your product to your door or to the “curb” for large doors. It is the consumer’s responsibility to arrange for installation and delivery beyond the curb. All orders received from Barn Doors Hardware, especially large orders such as doors which ship freight, must be inspected upon delivery for freight damage. Do not transport your door or order inside your home if it has been damaged in transit. Please do not transport your order inside your home before inspecting it for specification accuracy. If the door or order was manufactured inaccurately in any way (e.g. wrong finish, wrong size, and wrong style) do not transport it into your home. We will not be responsible to replace or refund any incorrect order which has been transported away from the original drop off location of the original shipping company. Please do not schedule the installation for your door until it has arrived. If your door is shipped via freight, the freight company will contact you for a delivery time.
Expedited Shipping options are available for an extra fee. Expedited shipping may be limited due to the weight of certain products. Barndoors & Hardware is happy to offer the option for expedited shipping, however, we cannot guarantee that your order will arrive on a specific date. Once your shipment leaves our facility it is beyond our control of when it gets delivered. The only time we will refund a customer is in the rare occasion that expedited shipping was paid for and we failed to process correctly. In all other case once the fee is collected it will not be refunded. If you need expedited shipping, please call Barn Doors & Hardware at 1-888-909-6546 for help placing your order.
We love to serve all of our customers across the globe. Unfortunately, we cannot offer everyone our standard free shipping for orders $500+ to everyone (only offered for customers located in the continental US). For all international customers there will be an upfront fee charge, by us, based on what it costs us to send it to your far away land. It should also be expected by the international customer that duties and brokerage fees may apply at the border. Please review the charges from your local area to determine what these may entail.
Please provide a physical address to ship your order to. If you need to change this address once the order has been placed, please contact us prior to your order shipping and we will gladly update your shipping address. If you contact us once your order has left our facility to request a different shipping address, we will do what we can to ensure this change is made but cannot guarantee delivery to that address. There is a Re-Route Fee for this and it will increase the shipping time so please try and make sure that we have the correct shipping address prior to your order leaving our facility.
In the event that your specific product is no longer available, BarnDoorsHardware.com reserves the right to substitute the part with a comparable product in quality, style and color.
Door Finishes and Wood Texture
Just as our name indicates, Barn Doors Hardware specializes in rustic design and styles in our hardware and doors. Most of our doors are made from Knotty Alder and are not finished to a smooth paint grade. It is normal to have large knots in the wood that give it character and a rustic look. If you need a smooth paint finish, please be sure to order a paint grade finish by calling Barn Doors Hardware at 1-888-909-6546 for help placing your order. The pictures provided on our website are general examples of what the finishes look like. Each piece of wood will absorb the stains and finish differently so it is impossible to replicate any two doors exactly. We will strive to get your door to match the sample pictures as close as possible.
Limited Lifetime Warranty
All products come with a limited lifetime warranty that covers the functionality of our products. This warranty does not cover finishes, cosmetic discoloration, damage, improper installation or normal wear. We will replace any part that fails to function properly with the return of the failed product.
All doors that are finished come with a 30-day warranty against warping. Warping is defined as doors that are out of alignment of more than 1/4″
Unfinished doors do not have a warranty against warping because of changes in climate that can allow the door to absorb moisture during transit (causing the door to warp). Incorrect finishing of a door can also cause warping which is why we highly encourage our customers to allow us to finish and ship their door finished.
Barn Doors Hardware takes the privacy of its customers’ data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of this website. We can collect data on you from a variety of different sources, these include:
When you purchase products or services from the site or via any of our other distribution channels.
When you become a subscriber.
When you enter data into a form on the website.
When you speak to our customer services personnel.
When you activate your product via our License Activation Server, via explicit data capture measures, for example by entering competitions, completing surveys, registering products, registering to use the support forum.
In any of the above cases the data we collect could be personal data. When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data. By becoming a subscriber you consent to receive from us by email our eNewsletters and details of other special offers or services which we may think may be of interest to you. Barn Doors Hardware retains and uses your personal information to provide you with the remote commerce (including electronic and mobile commerce) experience by providing you with a personalized service and to give you details of offers which we think will be of interest to you and keep you informed of changes to products, services, licenses agreements, terms, conditions, and security updates. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. We do not sell, rent or trade your personal information to third parties.
Public Information; Forum, Guestbook, Directories
By their very nature the Forum, Guestbook, Listing Directories, etc. are open to the public, and any information given will be viewable to the general public. Barn Doors Hardware does make every effort to keep details such as email addresses private, but if you do select to have your email address shown it will be viewable by the general public.
Barn Doors Hardware is committed to keeping the details of children private by following the guidelines set out in the US, C.O.P.P.A Children’s Online Privacy Protection Act.
Barn Doors Hardware does not collect private information from children under the age of 13 without written permission from the child’s parents of guardians.
Barn Doors Hardware may use small bits of data stored on your computer called ‘cookies’.
Use of Site
Your access to and use of this website (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
The content of the Website does not constitute advice and should not be relied upon in making, or refraining from making, any decision.
Changes to Website, Software, and Services
Barn Doors Hardware reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Barn Doors Hardware shall not be liable to you for any such change or removal. Barn Doors Hardware reserves the right to Change, remove, or discontinue any product, service, or promotion (including but not limited to any previsions, parts thereof, licensing, pricing) as advertised on this website at any time without notice and you confirm that Barn Doors Hardware shall not be liable for any such change or removal. Barn Doors Hardware reserves the right to change or discontinue any promotional discount vouchers or coupon codes at any time with notice and you confirm that Barn Doors Hardware shall not be liable for any such change or removal. Barn Doors Hardware reserves the right to change this Agreement at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.
Links to Third Party Website’s
The Website may include links to third party website’s that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
The Intellectual Property Rights in this website and the materials on or accessible via it belong to ‘Barn Doors Hardware.’ or its licensors. This website and the materials on or accessible via it and the Intellectual Property Rights therein may not be copied, distributed, published, licensed, used or reproduced in any way (save to the extent strictly necessary for, and for the purposes of, accessing and using this website).’Barn Doors Hardware’ and the Barn Doors Hardware Logo are trademarks which belong to ‘Barn Doors Hardware.’ and they may not be used, copied or reproduced in any way without written consent from ‘Barn Doors Hardware.’ For these purposes “Intellectual Property Rights” includes the following (wherever and whenever arising and for the full term of each of them): any patent, trade mark, trade name, service mark, service name, design, design right, copyright, database right, moral rights, know how, trade secret and other confidential information, rights in the nature of any of these items in any country, rights in the nature of unfair competition rights and rights to sue for passing off or other similar intellectual or commercial right (in each case whether or not registered or registarable) and registrations of and applications to register any of them.
Limitation Of Liability
The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, Barn Doors Hardware will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website. Barn Doors Hardware makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Barn Doors Hardware for death or personal injury as a result of the negligence of Barn Doors Hardware, its products or that of its employees or agents.
You agree to indemnify and hold Barn Doors Hardware and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Barn Doors Hardware arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
In the event that any provision of this Agreement is declared by any judicial or other competent authority to be void, voidable, illegal or otherwise unenforceable or indications of the same are received by either you or us from any relevant competent authority, we shall amend that provision in such reasonable manner as achieves the intention of the parties without illegality or, at our discretion, such provision may be severed from this Agreement and the remaining provisions of this Agreement shall remain in full force and effect.
Applicable Law and Dispute
This Agreement and all matters arising from it are governed by and construed in accordance with the laws of Utah whose courts shall have exclusive jurisdiction over all disputes arising in connection with this Agreement and the place of performance of this Agreement is agreed by you to be Utah.
Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.
These terms and conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement. Barn Doors Hardware reserves the right to add, delete, or modify any provision this Agreement at any time without notice.